Refund policy

Return & Refund Policy

Eligibility

We accept returns within 30 days of delivery for items that are:

• Unused
• In original condition
• In original packaging
• Accompanied by proof of purchase (order confirmation)

Non-returnable Items

The following items cannot be returned:

• Opened liquids, scents, or consumables
• Used lures, fishing line, or items showing wear
• Final-sale or clearance items
• Gift cards

How to Start a Return

Email contact@outshoregear.com with:

• Your order number
• The item(s) you want to return
• The reason for the return

We will reply with instructions and a return address.

Return Shipping

• Customer pays return shipping on standard returns.
• If the item is defective, damaged, or we made an error, we will provide a prepaid return label at no cost to you.

Refunds

Refunds are issued to the original payment method once the item is received and inspected. Processing typically takes 3–5 business days; your bank or card issuer may require additional time.

If more than 15 business days have passed since approval and you have not received the refund, contact us at contact@outshoregear.com.

Exchanges

We do not process direct exchanges. For the fastest service, place a new order for the item you want and return the original for a refund.

Warranty

Any manufacturer warranties (if applicable) are handled directly by the manufacturer. We’re happy to help connect you if needed.